AI Experience Lead - Operations at SumUp

## AI Experience Lead - Operations at SumUp

**Type:** Full-time
**Location:** On-site - Berlin, Spain
**Salary:** Not specified
**Posted:** July 24, 2026

About the team

The AI Experience team sits within SumUp's Operations function, focused on one clear mission: making AI-powered support genuinely useful for the millions of small businesses that rely on SumUp every day. The team owns the conversation design, content quality, and performance of SumUp's AI Assistant — working at the intersection of customer experience, data, and product thinking. This role is the dedicated leader the team has been built for: someone who can set the strategic direc...

**Apply Now:** https://sumup.com/careers/positions/8596505002?gh_jid=8596505002