About Qover
We are Qover, a leading insurtech scale-up that has raised $100 million. With an international team of 150+ colleagues based in Brussels and beyond, we help companies orchestrate digital embedded insurance experiences — creating meaningful connections with their community and enabling their success.
Since Qover was founded in 2016, our co-founders have had a clear vision of the future of insurance: it must be simple, transparent, and accessible across borders — a global safety net.
Our platform protects 15M+ users across 32 European countries and works with longstanding partners like Revolut, Mastercard, BMW, Canyon, and Monzo, among many others.
The Role
Qover's Customer Growth function is evolving from an operationally centric team toward one centred on strategic partner growth. This newly created role is central to that shift.
The Customer Growth Operations Specialist collaborates closely with Customer Growth Managers to enable and unblock retention, expansion, and partner relationships by supporting and creating better support and intelligence processes.
This is not a purely manual operations role. You'll own the day-to-day running of our existing service desk; triage, escalation management, and partner reporting. But most importantly you’ll be the driving force behind making it smarter. Early AI-driven improvements are already in motion and your job is to take ownership of that direction, working cross-functionally to mature it, and to act as the human-in-the-loop who reviews, corrects, and continuously improves what AI takes on.
You'll report to the Head of Customer Growth and work closely with Customer Growth Managers, Revenue Operations along with your Data, Product and Delivery teams sitting at the centre of how partner-facing operations actually…