About the role
Conversational Banking is how N26 scales support without scaling headcount at the same rate. Our ambition is banking as a non-event: clients get help in their channel and language of choice, and most issues resolve before a human agent ever needs to be involved. We build the intelligence in-house — N26 owns its own orchestration and intelligence layer rather than renting it from vendors — and the programme is now shifting from an assistant that answers questions to a system that acts on them.
As Product Manager, you will own one of the highest-value capability areas within the programme end to end — from discovery through delivery to measured resolution outcomes. You will work at the intersection of applied AI, banking operations and regulation, shipping capabilities that millions of clients across Europe use without thinking about them. That is the point.
What you'll do
• Own a capability area. Take full product ownership of a defined slice of the programme — for example a set of high-volume client journeys or an agent-facing capability — including its roadmap, delivery and outcomes.
• Ground everything in evidence. Lead discovery on the contact drivers behind your area, building problem statements from real client voice and operational data rather than assumption.
• Ship agentic capabilities. Work daily with engineering and applied AI teams to move journeys from answering to acting — safe, autonomous resolution with the right guardrails and escalation paths.
• Own your numbers. Instrument your area with resolution-first metrics and the counter-metrics that prove quality isn't traded for efficiency. You should be able to defend every figure you present.
• Work the interfaces. Collaborate with operations, service partners and peer product teams…