About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
Voice is one of the most demanding and differentiated parts of what we do. As Principal Software Engineer for Voice/VoIP, you'll own the technical direction of our real-time voice infrastructure — the systems that let AI agents have natural, low-latency phone conversations at enterprise scale, across telephony providers, carriers, and global markets.
This is a hands-on technical leadership role. You'll set architectural direction, solve the hardest problems yourself, and raise the bar for how the wider engineering org builds and reasons about voice systems. You'll work closely with infrastructure, AI/ML, and product teams to ensure our voice stack is fast, reliable, and ready to scale globally.
Areas of ownership:
• Own the architecture and technical roadmap for Parloa's Voice/VoIP infrastructure, including SIP trunking, media handling, and real-time audio pipelines
• Design for low-latency, high-availability voice at enterprise scale — across global telephony carriers and providers
• Drive technical decisions on protocols and standards (SIP, SDP, RTP/SRTP, RTCP, WebRTC, ICE, STUN/TURN) and real-time media transport
• Partner with AI/ML teams to optimise the integration between voice…