Location: Come and join us in Berlin!
Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.
Be ready to work in a multinational, diverse, highly motivated and collaborative marketing team who strives for excellence and likes to have fun. Are you ready for your next ride?
Join us as a Senior Backend Engineer to build the intelligent systems that power our support teams, drivers and passengers. You will drive the development of reliable and scalable backend services that bring our AI asset features to life end-to-end.
Be ready to join a multinational, diverse, highly motivated and collaborative team who strives for excellence and likes to have fun, while building great features and products.
YOUR DAILY ADVENTURES WILL INCLUDE:
• Architect, build, and maintain robust backend services powering AI-driven support flows, from intent routing to automated case resolution.
• Integrate and orchestrate LLMs to power AI-assisted support experiences for drivers and passengers.
• Run testing and evaluations for AI agents, defining test scenarios, using evaluation tooling, and validating agent behaviour manually and at scale.
• Ensure AI systems are observable and reliable through monitoring of latency, fallback rates, and output quality.
• Own features end-to-end, from concept through to deployment and performance monitoring, partnering with engineers, product managers, and support teams to deliver meaningful, user-centered solutions.
• Experiment with AI-enhanced tools and features to elevate our products and engineering practices.
• Bring your ideas to life and help shape how we work, grow, and innovate as a team.
• Actively engage in our engineering communities to share insights, mentor other engineers, and contribute…