About Parloa
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
As Sr Partner Delivery Manager, you will own and scale strategic relationships with Parloa's global SI, consulting, and implementation partners, ensuring they can deliver transformative AI and customer experience solutions for enterprise customers.
This is your opportunity to shape how enterprise partners adopt, scale, and operationalize agentic AI, helping define Partner Success at one of the fastest-growing AI companies in the world.
Areas of ownership:
• Partner Relationship Management: Own a portfolio of strategic Parloa partners, building trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders.
• Practice Advisory: Act as strategic advisor to partners on building and scaling their Parloa services practice, covering delivery methodologies, organizational structure, certifications, and go-to-market motions.
• Delivery Oversight: Guide partners through complex enterprise AI and CX transformation programs, monitor partner-led implementations, and proactively manage risks and escalations to drive successful outcomes.
• Cross-Functional Alignment: Partner with Account Executives and Partner Managers on strategic deals, and…