Your Responsibilities
You will be part of the Technical Client Advisory Services Team, directly reporting to our Head of Technical Client Advisory Services. As a Technical Client Services Manager, you will work in a global team, supporting customers during their lifecycle as a client of 360T, acting as first and second level support. You will face a broad variety of tasks in a challenging environment, be the first point of contact for our clients and have major opportunities for growth.
Provide excellent service for existing and new customers
Build and maintain relationships with key intermediates of clients
Resolve technical problems or business workflow issues during initial client communication
Assist clients in identifying issues with underlying hardware infrastructure
Assist with identification of software bugs and work with internal teams to resolve the issues
Effectively manage the escalation process for any incidents that cannot be resolved immediately
Investigate and manage trading problems
Perform regression testing of the full range of products and features on our platform
Assist account managers and clients with “go live” and resolve connectivity and technical issues with our Java-based client software
Maintain and share up-to-date knowledge about company products and services
Your Profile
Minimum bachelor's degree within a related field, university degree or equivalent, computing based discipline is preferred, other degree subjects will be considered depending on experience
Minimum 2 years of equivalent experience
Good understanding of fundamental IT concepts: Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting
Work experience in client services / middle office / back office of…